Securus Brings Global Tel Link Unethical Behavior to Light

Securus Technologies is taking action to bring to light the wrongdoings of inmate communications provider Global Tel Link in an effort to shame the company into action with integrity in the future. According to PR, Securus plans to release a series of articles that will highlight many of Global Tel Links lack of integrity and wrongdoings.
Securus recently released the first of these articles which included a 17 page report by the Louisiana Public Service Commission that detailed some of wrongdoings It found during an investigation of Global Tel Link when the company provided outbound call service for the Louisiana Department of Corrections. The investigation found the the company was involved in several unethical behaviors.

Global Tel Link was found to programming the clocks of the phones used by inmates in correctional institutions to add either 15 or 36 seconds to each call made. The company was also found to be double billing, which is the practice of billing each call more the once and using so called add-on programs to inflate the amount of charged for calls after they were rated. Many of these illegal actions were designed to intentionally overcharge customers. The Public Utility Commission report concluded that Global Tel Link overcharged Louisiana taxpayers by $1,243,000.

This report by Louisiana’s Public Utilities Commission report is dated January of 1998 which indicates that Global Tel Link may have been involved in this pattern of highly unethical behavior.

The Chief Executive Officer of Securus America Technologies Richard Smith feels the actions of Global Tel Link were offensive to him personally and the industry as a whole. Mr. Smith believes Global well below the level of integrity most other carriers operate with. He said “Our business’ mission is a lot more than making money. It is to serve all of our customers with their best interests at heart, in the right way.”

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